Frequently Asked Questions
Here are answers to the most common questions about our services, sessions, insurance, and what to expect.
General Therapy Questions
What should I expect in my first session?
We’ll focus on your goals, history, and comfort level. No pressure to share more than you want.
How long is each session?
Most sessions are 50 minutes. Some assessments or couples sessions may run longer.
What if I’ve never been to therapy before?
That’s okay! We’ll walk you through everything — no experience required.
Do I need to talk about everything right away?
No. You decide the pace. We build trust before going deeper.
Can I request a specific therapist or change later?
Yes — we welcome therapist preferences and offer rematching if needed.
Insurance & Payment
Is therapy covered by my insurance?
Many plans cover Registered Psychotherapists. We’ll help you check.
Do you offer direct billing?
Yes, for WSIB, MVA, and refugee-funded clients. Private plans typically require you to submit receipts.
What types of payment do you accept?
We accept e-transfer, credit card, and some direct billing methods.
Do you offer sliding scale or reduced rates?
Some therapists offer sliding scale rates based on need. Ask our intake team for options.
Will I get a receipt for reimbursement?
Yes — detailed receipts are provided for insurance and tax purposes.
Language & Cultural Support
What languages are offered?
Therapy is available in English, Farsi, Arabic, French, Spanish, Russian, Hindi, Tamil, Urdu, and more...
Can I ask for a therapist from a similar cultural background?
Yes — we do our best to honor cultural, religious, and identity-based preferences.
Do you offer gender-matched therapists?
Yes — clients can request a male or female therapist if it supports comfort.
Is your approach culturally sensitive?
Yes — our team is trained in culturally competent, anti-oppressive, and trauma-informed care.
Can you provide therapy in multiple languages in one family?
Yes — we can accommodate multilingual households for family or parent support.
Child, Teen & Couples Therapy
Do I need to attend therapy with my child?
For younger kids, yes. For teens, we balance independence with parental support.
What types of issues do you help teens with?
We support anxiety, depression, ADHD, self-esteem, grief, identity issues, and more.
Can both parents attend sessions?
Yes — we support co-parents and guardians when aligned with the child’s needs.
What if my partner is hesitant about couples therapy?
We can offer an initial session to explore concerns and ease into the process.
Do you offer parent coaching as part of child therapy?
Yes — parent involvement is often key. We tailor it based on the child’s age and therapy plan.
Scheduling & Cancellations
How do I book a session?
Fill out our Free Consultation Form or call/email us directly. Intake will guide you from there.
Do you offer evening or weekend appointments?
Yes — many of our therapists offer flexible hours.
How soon can I be seen?
Intake response is within 1–2 business days. Appointments are often available within 1–2 weeks.
What’s your cancellation policy?
24 hours’ notice is required. Late cancellations may incur a fee.
Can I switch to virtual therapy if needed?
Yes — we offer secure video sessions and hybrid options.
Therapy Fit & Clinical Approach
What types of therapy do you offer?
We use CBT, ACT, DBT, EFT, EMDR, Mindfulness, SFBT, and more.
How do you decide which therapy to use?
Your therapist chooses based on your goals, preferences, and what fits best — always with your input.
Can therapy include faith/spirituality if that’s important to me?
Yes — we welcome spiritual values and integrate them with sensitivity and respect.
How will I know if therapy is helping?
We check in on progress and goals regularly. Growth looks different for everyone.
Do you offer trauma therapy?
Yes — we have therapists trained in EMDR, trauma-informed CBT, and culturally responsive trauma care.
Privacy & Consent
Is therapy confidential?
Yes — everything shared is private, unless there’s risk of harm or legal duty to report.
What if I’m referring someone else?
They must provide consent. You can help with intake, but they must agree to care.
Do you share reports with my doctor or insurance?
Only with your written consent — except for WSIB, MVA, or legal reports.
Are sessions recorded?
No — we do not record any sessions.
Can I request a copy of my records?
Yes — you have the right to access your file upon written request.
Still Have Questions?
We’re here to help. Contact us directly, or explore our site to learn more about services and therapy options.