Privacy Policy

Last updated: October 9, 2025

1. Introduction

At Aref Psychotherapy, your privacy is important to us. This policy outlines how we collect, use, store, and protect your personal and health information. This system processes Protected Health Information (PHI). All PHI is stored and transmitted according to HIPAA.

2. Information We Collect

We may collect:

• Contact information (name, phone, email)

• Health and mental health history (for clients)

• Insurance, WSIB, or MVA claim details

• Referral forms and intake information

• Website activity (e.g., cookies, form submissions)

3. Why We Collect It

We use your data to:

• Provide mental health services

• Match you with an appropriate therapist

• Book and confirm appointments

• Bill insurance providers (when applicable)

• Improve website performance

4. How We Protect It

• All clinical data is stored in secure, encrypted systems

• Access is limited to authorized staff only

• We comply with PHIPA, CRPO, and industry security standards

5. Sharing Information

We do not sell or share your personal data. Your information may only be shared:

• With your written consent

• With funding bodies (WSIB, IRCC, insurers) when required

• If legally required (e.g., court order, risk of harm)

6. Your Rights

You have the right to:

• Access your personal information

• Correct any inaccuracies

• Withdraw consent (where applicable)

• File a complaint with Ontario’s Privacy Commissioner

7. Cookies & Website Data

Our website may use cookies to collect non-identifiable data for analytics and user experience purposes.

8. Contact Us

For privacy-related questions or to request access to your file:
📧 admin@arefpsychotherapy.com 📞 (437) 830-2088